This page explains our shipping and returns policy for products purchased through our country-specific store websites. If you have any questions not answered here, please contact our team directly.
1. Delivery Coverage
We deliver worldwide. We operate dedicated regional stores for the following markets:
- Australia: hydroponicsonline.net.au
- Canada: nfthydroponics.shop
- Europe: nfthydroponics.eu.com
- Ireland: nfthydroponics.irish
- New Zealand: nfthydroponics.co.nz
- Singapore: nfthydroponics.asia
- United Kingdom: nfthydroponics.co.uk
- USA: nfthydroponics.net
If your country is not listed above, please contact us at [email protected] and we will advise on the best shipping option available for your location.
2. Delivery Times
Estimated delivery times from the date of dispatch are as follows. These are estimates only and do not take into account customs clearance delays, local public holidays, or unforeseen circumstances.
| Region | Standard Delivery | Express (if available) |
|---|---|---|
| Australia | 5–10 business days | 2–4 business days |
| Canada | 7–14 business days | 3–6 business days |
| Europe | 7–14 business days | 3–6 business days |
| Ireland | 7–14 business days | 3–6 business days |
| New Zealand | 7–14 business days | 3–6 business days |
| Singapore | 5–10 business days | 2–4 business days |
| United Kingdom | 7–14 business days | 3–6 business days |
| USA | 7–14 business days | 3–6 business days |
| Rest of World | 10–21 business days | Contact us |
Order Tracking
Once your order is dispatched, you will receive an email containing your tracking number and a link to track your order online. Tracking information may take up to 24 hours to activate after dispatch.
Customs and Import Duties
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our pricing or shipping fees. We are unable to predict or control these charges. Please check your local customs regulations before placing an order if you are uncertain.
3. Shipping Costs
Shipping costs vary by country store, product weight, and selected delivery speed. The exact shipping cost for your order is calculated and displayed at checkout before you confirm your purchase. We offer free standard shipping on qualifying orders above a threshold set by each country store — please refer to your local store for current free shipping minimums.
4. Returns Policy
Eligibility for Returns
We accept returns on unused, unopened products in their original packaging within 14 days of the delivery date. To be eligible for a return:
- The item must be in its original, unused condition
- Original packaging must be intact and undamaged
- You must contact us before returning any item to obtain a Return Authorisation number
- Returns without a Return Authorisation number may not be accepted
Non-Returnable Items
The following items cannot be returned:
- Opened or used nutrient solutions, growing media, or consumables
- Items returned after the 14-day return window
- Products marked as non-returnable on the product listing
- Custom or special-order items
How to Initiate a Return
To start a return, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with a Return Authorisation number and return shipping instructions.
Return Shipping Costs
Return shipping costs are at the customer's expense unless the item received was faulty, damaged, or incorrect. We recommend using a tracked shipping service for returns, as we cannot be responsible for items lost in transit.
5. Refund Policy
Approved Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to show the refund in your account.
Faulty or Damaged Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photographs of the packaging and the affected item. We will arrange a replacement or full refund at our expense, including any return shipping costs where applicable.
Cancellations
Orders can be cancelled free of charge if they have not yet been dispatched. Once dispatched, the standard return policy applies. To request a cancellation, contact us as soon as possible at [email protected] or by phone on +66 098 391 3877.
6. Contact Us
For all shipping and returns enquiries, please contact our team:
- Email: [email protected]
- Phone: +66 098 391 3877
- Response time: Within 24 hours on business days