This Privacy Policy describes how The Hydroponics Company, a division of Caruso Consulting Co Ltd ("we", "us", or "our"), collects, uses, and shares information about you when you visit our website at thehydroponics.company.
1. Information We Collect
Information You Provide
This website does not contain any contact forms or account registration. If you contact us directly by email or phone, we may collect your name, email address, phone number, and the content of your message in order to respond to your enquiry.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and your visit, including:
- IP address and approximate geographic location
- Browser type, version, and language
- Operating system and device type
- Pages visited, time spent on each page, and navigation paths
- Referring website or search engine query
- Date and time of your visit
2. Cookies
Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how the site is used.
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They include cookies set in response to actions you take, such as remembering your preferences.
Analytics Cookies
We use Google Analytics to collect information about how visitors use our website. Google Analytics places cookies to help us analyse site traffic and usage patterns. The information collected is aggregated and does not personally identify individual users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Advertising Cookies
We may use Google Ads and Meta (Facebook/Instagram) advertising pixels on this website. These cookies allow us and our advertising partners to serve ads to you on other websites based on your previous visits to our site. You can opt out of personalised advertising through Google Ad Settings or the Meta Ads Settings.
3. Analytics and Tracking Tools
We use the following third-party analytics and marketing tools:
- Google Analytics (GA4): Website traffic analysis and user behaviour reporting.
- Google Ads: Conversion tracking for paid advertising campaigns.
- Meta Pixel: Conversion tracking and audience building for Facebook and Instagram advertising.
Each of these services has its own privacy policy governing how it handles data. We encourage you to review those policies via the respective service providers.
4. How We Use Your Information
We use the information we collect to:
- Operate and improve this website
- Analyse website usage and performance
- Respond to your enquiries sent by email or phone
- Serve relevant advertising through Google and Meta platforms
- Comply with applicable legal obligations
5. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers: Third-party companies that help us operate this website, including analytics providers (Google) and advertising platforms (Google, Meta).
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
6. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate data.
- Right to erasure: Request deletion of your data where there is no compelling reason for us to continue processing it.
- Right to object: Object to processing of your data for direct marketing or legitimate interest purposes.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to withdraw consent: Where we process data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Analytics data is retained in accordance with the default retention settings of each respective service.
8. International Transfers
Our company is registered in Thailand. When you visit this website, your data may be processed in countries outside your own, including Thailand, the United States (via Google and Meta servers), and other countries where our service providers operate. We take appropriate steps to ensure your data is protected in accordance with applicable data protection law.
9. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will indicate the date of the most recent update at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
- Company: The Hydroponics Company — a division of Caruso Consulting Co Ltd
- Address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand
- Email: [email protected]
- Phone: +66 098 391 3877